Shipping policy

Shipping Policy

Last updated: July 20, 2026

At Elevate Performance, our products are prepared with care and produced specifically for each order. The following policy explains our production, shipping and delivery process.

Made-to-Order Production

Most Elevate Performance products are made to order through our production and fulfilment partners.

Please allow approximately 5 to 10 business days for your order to be produced before it ships. Production may take longer for:

Orders containing several different products or designs
Products with custom embroidery, labels or other premium branding
Inventory shortages or supplier backorders
Product launches, promotions and holiday periods
Orders requiring additional quality-control review

Production times are estimates and are separate from carrier transit times.

Shipping Rates

Available shipping options and charges are calculated and displayed at checkout based on:

Your delivery address
The products in your order
Package weight
The shipping service selected

Any available free-shipping promotion will be clearly displayed at checkout and may be subject to minimum-purchase, location or promotional requirements.

Estimated Delivery Times

Estimated delivery times shown at checkout begin after production has been completed and the order has been transferred to the shipping carrier.

Production time and shipping time must therefore be considered separately.

Delivery estimates are not guarantees. Actual transit times may vary because of carrier delays, customs processing, severe weather, labour disruptions, high-volume periods or other circumstances outside our control.

Tracking Information

Once your order ships, you will receive a shipping-confirmation email containing tracking information.

Please allow up to 48 hours for tracking activity to appear after the shipping label has been created.

Customers are responsible for monitoring their tracking information and making appropriate arrangements to receive their package.

Multiple Shipments

Products within the same order may occasionally be produced or fulfilled separately. As a result, an order may arrive in more than one package and on different dates.

When available, separate tracking information will be provided for each shipment. You will not be charged additional shipping solely because we divide an order into multiple packages.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully, including:

Street number and name
Apartment, unit or suite number
City
Province or state
Postal or ZIP code
Country

Because made-to-order production can begin shortly after an order is placed, address changes cannot be guaranteed once the order has entered production or fulfilment.

Elevate Performance is not responsible for packages delayed, returned, lost or delivered incorrectly because of an incomplete or inaccurate address provided by the customer.

If an order must be reshipped because of an address error, refusal, missed delivery or failure to retrieve the package, additional shipping charges may apply.

Canadian Orders

Orders may be produced and shipped from fulfilment facilities located in the United States.

For certain eligible Canadian shipments, applicable duties and customs charges may be prepaid as part of the shipping service. Larger or otherwise ineligible shipments may be subject to duties, taxes, brokerage fees or customs charges upon delivery.

Where these charges have not been collected at checkout or prepaid through the selected shipping service, they are the responsibility of the recipient.

International Orders

International shipping availability is determined by the destination options offered at checkout.

International orders may be subject to:

Import duties
Customs charges
Brokerage fees
Value-added taxes
Local taxes
Customs inspections or delays

Unless expressly stated as prepaid at checkout, these charges are the responsibility of the recipient and are not included in the product price or standard shipping charge.

Elevate Performance cannot predict or control charges assessed by foreign governments, customs authorities or shipping carriers.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

Shipping Delays

We work to have every order produced and shipped within the estimated timeframe. However, occasional delays may occur because of inventory availability, production volume, carrier conditions, customs processing or circumstances outside our reasonable control.

If we become aware of a significant issue affecting your order, we will make reasonable efforts to provide an update.

A shipping delay alone does not automatically qualify an order for cancellation or refund once production has begun.

Lost or Stalled Shipments

Tracking has not updated for an extended period
The carrier confirms that the package has been lost
Your order has not arrived within a reasonable period beyond its estimated delivery date

Please include your order number and shipping address.

We will review the tracking information and work with the fulfilment partner and carrier to investigate. Depending on the investigation and circumstances, an appropriate resolution may include a replacement, refund or other remedy.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

Confirm that the shipping address on the order is correct.
Check all entrances, mail areas and secure delivery locations.
Ask members of your household, neighbours, building management or reception staff.
Contact the shipping carrier for additional delivery details.
Contact us if the package remains missing.

Please report a missing delivered package within seven days of the recorded delivery date so we can assist with the investigation.

A replacement or refund is not guaranteed when the carrier has confirmed delivery to the address provided, but we will review each situation fairly.

Damaged Packages or Incorrect Items

If your package or product arrives damaged, defective or incorrect, contact us within 30 days of delivery at hello@elevatemyeveryday.com.

Include:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging and shipping label, where relevant

These situations will be handled in accordance with our Return, Exchange and Refund Policy.

Order Changes and Cancellations

Because our products are made to order, contact us immediately if you need to change or cancel an order.

We will make reasonable efforts to accommodate your request, but changes and cancellations cannot be guaranteed after garments have been ordered or production has begun.