Refund policy

Return, Exchange and Refund Policy

Last updated: July 20, 2026

At Elevate Performance, we want you to feel confident in every purchase. If something is not right, contact us and we will work with you to find a fair solution.

30-Day Return and Exchange Window

You have 30 days from the date your order is delivered to request a return or exchange.

To qualify, the item must be:

Unworn, other than briefly trying it on
Unwashed and unaltered
Free from stains, odours, deodorant marks, pet hair and other damage
In its original condition, with tags attached
Accompanied by proof of purchase

Items that do not meet these conditions may be refused or returned to the customer.

Starting a Return or Exchange

To request a return or exchange, contact us at:

hello@elevatemyeveryday.com

Please include:

Your order number
The item you would like to return or exchange
The reason for your request
The replacement size requested, if applicable
Clear photographs if the item is damaged, defective or incorrect

Please do not send an item back before receiving authorization from us. Once your request has been reviewed, we will provide return instructions and the appropriate return address.

Items returned without prior authorization may not be accepted.

Size Exchanges

We understand that ordering apparel online can make choosing the right size difficult. Eligible items may receive one size exchange per item within 30 days of delivery.

For an approved size exchange:

The customer is responsible for the cost of returning the original item.
The original item must satisfy all eligibility conditions listed above.
Once the returned item has been received and approved, Elevate Performance will cover the production and standard shipping cost of one replacement in a different size.
Exchanges are subject to product and size availability.
Replacement items are made to order and will require normal production and delivery time.

Size exchanges apply to the same product and colour. Requests for a different product or colour will normally be handled as a return and new purchase.

If the requested replacement is unavailable, we may offer another size, store credit or a refund, depending on the circumstances.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective or different from what you ordered, contact us within 30 days of delivery at hello@elevatemyeveryday.com.

Include your order number, a description of the issue and clear photographs of:

The affected item
The defect or damage
The packaging and shipping label, where relevant

Once the issue is reviewed and confirmed, we will arrange an appropriate replacement or refund at no additional cost to you.

Please do not discard or return the item unless instructed to do so. If a physical return is required because of a confirmed defect, damage or fulfilment error, Elevate Performance will provide return instructions and cover the authorized return-shipping cost.

Change-of-Mind Returns

Returns unrelated to sizing, damage, defects or fulfilment errors may be considered individually.

Approved change-of-mind returns must satisfy all return eligibility conditions. The customer is responsible for return shipping.

Approved returns will normally be issued as store credit. A refund to the original payment method may be offered at our discretion, depending on the circumstances.

Approval is not guaranteed.

Non-Returnable Items

The following items cannot normally be returned or exchanged:

Items that have been worn, washed, altered or damaged after delivery
Items with stains, odours, deodorant marks, pet hair or missing tags
Personalized or specially customized products
Gift cards
Items clearly identified as final sale
Socks or other hygiene-sensitive items that have been worn or removed from sealed packaging
Complimentary gifts and promotional items

Sale items remain eligible unless they were clearly marked Final Sale when purchased.

These exclusions do not apply when an item arrives damaged, defective or incorrect, or where a return is required by applicable law.

Return Shipping

For size exchanges and discretionary returns, the customer is responsible for return-shipping costs.

We recommend using a trackable shipping service and retaining your shipping receipt. Elevate Performance is not responsible for unauthorized, untracked or incorrectly addressed returns that do not reach us.

Original delivery charges are non-refundable except when:

The item was damaged, defective or incorrect
Elevate Performance expressly agrees otherwise
A refund of delivery charges is required by applicable law

Any upgraded or expedited shipping charges are generally non-refundable.

Refunds

We will notify you after receiving and inspecting your return and let you know whether the refund has been approved.

Approved refunds to the original payment method will normally be processed within 10 business days. Your bank or credit-card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we confirmed that your refund was approved, contact us at hello@elevatemyeveryday.com.

Refunds apply only to the amount approved under this policy. Original shipping charges, return-shipping costs and other non-refundable charges may be excluded where permitted by law.

Order Changes and Cancellations

Because our products are prepared and produced after an order is placed, contact us as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to assist, but changes and cancellations cannot be guaranteed after production or fulfilment has begun.

European Union Right of Withdrawal

Where applicable, customers receiving merchandise in the European Union may have the right to withdraw from an online purchase within 14 days of delivery, without providing a reason.

To exercise this right, contact hello@elevatemyeveryday.com before the applicable deadline.

The item must be returned unworn, unused and in its original condition, with tags and original packaging. Unless the item is damaged, defective or incorrect, the customer is responsible for return shipping.

Any statutory exceptions under applicable law, including certain personalized products, will continue to apply.

Applicable Consumer Rights

Nothing in this policy limits any mandatory rights or remedies available under applicable consumer-protection law. Where applicable law provides the customer with greater rights than this policy, those legal rights will prevail.